E-Mails sent from the eRecruiter are sent with our mailserver in the name of our customers. In other words: the eRecruiter uses our mailserver but the customers' e-mail-adresses. This divergence can cause problems with some recipients, because mails sent from another IP-Adress than the mailserver of our customers are often labelled as SPAM.
To avoid this occurance a SPF-Record can be set, which officially allows our mailserver to send mails with our customers e-mail-adresses.
This has to be done as DNS-entry on our customers side. The entry holds all necessary information, so that the recipients mailserver can check if sending mails in the name of our customers is allowed. If the result is positive, mails will not be identified as SPAM. For maximum compatibility it is recommanded to set a SPF and a TXT entry, which have to look like our example: